Frequently Asked Questions
1. What products do you sell?
We offer a curated selection of gourmet food and pantry-related products, with a focus on practical, flavorful, and kitchen-friendly essentials.
2. Do you ship within the United States?
Yes, we ship to locations across the United States using standard and expedited shipping options where available.
3. Do you offer international shipping?
Yes, we may offer international shipping to select countries. Shipping availability depends on destination and applicable regulations.
4. How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation.
5. Can I track my order?
If tracking is available, tracking details will be provided once your order has been shipped.
6. Can I return my order?
Eligible items may be returned according to our Refund Policy. Certain consumable or opened items may not be eligible for return.
7. What should I do if my order arrives damaged?
Please contact us as soon as possible after receiving your package. We may ask for photos to help review the issue.
8. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to assist with modifications or cancellation. Please contact us promptly.
9. Are shipping fees refundable?
Shipping fees are generally non-refundable unless the issue was caused by our error or an approved order problem.
10. How can I contact customer service?
You can contact us using the information below:
Sagas – Asian Fusion Gourmet
Address: 3109 Lawson Blvd, Oceanside, NY 11572
Phone: +1 516-536-2888
